I just got off the phone with Rob Ankor at Techicolor, the people that created and shipped the screeners for Pixar`s Incredibles. It is really nice for a change to deal with a company that knows the meaning of customer service.

Sure, we will replace it right now. Oh, you need to ask a question about general replacement policy. Here is the number.

That`s cool, that`s friendly.
(rant) Why can`t my bank be this cool? They have my money and I can`t get an answer out of them without a pack of lawyers and hellhounds. The banks of the world could sure use a lesson in manners from folks like Techicolor. (/rant)

So here is the skinny from Rob. The DVD screeners they send out are DVD R`s. Each one is burned separately. This makes sense. How else are they going to put a tracking code on each disk. (Don't lend it to your friends)

This means that there is going to be a small percent that are defective. But most of the problems come from compatibility issues stemming from the nature of a DVD R. Some systems just will not play them. So if you are having trouble with your screener try it on a couple of systems. A least you will know if it is the system or the disk.

Whatever the reason is that you can`t view your screener, Techicolor will replace it. Just call their toll free number 1-800-993-4567 and then select option #2. You will get to a real live human.

They will ask you for your tracking number from the shipping package, what guild you are a member of, your name, and maybe what type of DVD player you have. If you want the screener in VHS they can do that too.

They told me that they would work on it until you got a screener that will play. I believe them too. I just wish my bank would say anything like that when I call with a problem.
  ¶ 3:39 PM